| 1. |
I am achieving my financial goals. |
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| 2. |
I have very good success at finding and hiring capable employees. |
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| 3. |
Little competition exists in my area. |
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| 4. |
I give my collection staff a rating of 8 out of 10 or better. |
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| 5. |
In terms of what we deliver to our patients, we are technically the best. |
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| 6. |
I have a regular check on the quality of our service. |
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| 7. |
We use surveys when trying to generate new patients. |
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| 8. |
I often feel guilty about not spending more time with my family. |
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| 9. |
Practice
owners should give unexpected bonuses to keep employees
on their toes instead of having a routine system of bonuses. |
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| 10. |
I believe that people can be helped. |
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| 11. |
There has been a downtrend in our profitability over the past 12 months. |
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| 12. |
Employees often don't understand how their jobs affect others in the practice. |
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| 13. |
The on-going needs of our patients are well-defined and used for reactivating patients. |
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| 14. |
Patients often complain about errors in their accounts. |
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| 15. |
What we deliver to our patients is normally on time and better than they expected. |
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| 16. |
I use patient complaints, as a means to improve the practice. |
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| 17. |
We keep
a record of new patients and know how effective our advertising
is. |
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| 18. |
There are influences outside my practice that demand my attention right now. |
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| 19. |
It is only natural for labor and management to be mistrustful of each other. |
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| 20. |
There is something missing in my life. |
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| 21. |
We have cash flow problems that need to be resolved. |
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| 22. |
Newly hired employees in my practice are quickly trained and soon functioning well at their jobs. |
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| 23. |
Our promotional materials effectively produce repeat business. |
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| 24. |
I am kept waiting for up-to-date figures on Accounts Receivable. |
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| 25. |
If I had better equipment, I
could produce results for my patients. |
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| 26. |
My staff know they're good, I don't need to praise them. |
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| 27. |
We have effective and proven programs for generating new patients. |
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| 28. |
There's quite a bit of stress in my life. |
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| 29. |
Trying to define and measure the results produced by each employee would be a waste of time. |
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| 30. |
There are other things that I think I should be doing with my practice. |
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| 31. |
My practice has been involved in litigation as a defendant within the past two years. |
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| 32. |
I often find myself solving problems that others (managers or employees) should handle. |
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| 33. |
We do not have a regular communication going out to our regular patients. |
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| 34. |
My practice has an excellent credit rating. |
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| 35. |
My patients frequently complain about waiting. |
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| 36. |
My practice has no call for "correction programs." |
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| 37. |
Our practice is getting positive exposure from newspaper articles, free publicity, etc. |
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| 38. |
I'm concerned about my health at times. |
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| 39. |
Teamwork inhibits creativity. |
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| 40. |
There are some problems in my practice for which I have no solutions. |
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| 41. |
The amount of debt that my practice is carrying is a problem or a potential problem. |
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| 42. |
I could get more work done each day if I had fewer interruptions. |
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| 43. |
We do special promotions which are available only to our existing patients. |
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| 44. |
Payroll is always done on time. |
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| 45. |
I haven't yet trained anyone to manage and care for the production area as well as I do it myself. |
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| 46. |
We keep and use the staff suggestion box (or a similar system). |
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| 47. |
I have at least one employee whose sole job is to develop new business. |
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| 48. |
There are too many accidents/mistakes in my life. |
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| 49. |
A good policy in a practice would be to cut every corner possible in order to increase profit margins. |
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| 50. |
I intend to find a way to be more effective. |
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| 51. |
The long term profitability of my practice is on an up trend. |
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| 52. |
Communication within my practice flows smoothly and quickly to the right person with no misunderstandings. |
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| 53. |
Our average treatment per patient is increasing. |
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| 54. |
Tax payments are usually on the late side. |
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| 55. |
Quality of service tends to collapse when I am away from the area for any extended period of time. |
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| 56. |
Our staff training system is an on-going affair. |
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| 57. |
We don't expect much return from our promotional campaigns. |
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| 58. |
I have one or more physical problems. |
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| 59. |
Most people don't want to work, and do so only because of economic necessity. |
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| 60. |
I'm looking for help to improve conditions. |
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| 61. |
My gross has increased over the last two years. |
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| 62. |
I have a reward system for employees who do more than their share. |
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| 63. |
We are losing business because of inadequate follow-up of existing patients. |
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| 64. |
I can lay my hands on all financial statements at short notice. |
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| 65. |
My staff takes pride in pleasing the patient. |
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| 66. |
I have several people in training at this time to take over positions senior to those they now hold. |
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| 67. |
Generating new patients is not an essential part of our marketing. |
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| 68. |
Others have influenced me in making decisions that I later regretted. |
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| 69. |
Expansion isn't always desirable. |
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| 70. |
There is something that I need to change or things will worsen. |
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| 71. |
There is an external factor which is a threat to the viability of my practice. |
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| 72. |
I sometimes wonder how productive some of my employees really are. |
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| 73. |
We have a complete data base of past and present patients. |
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| 74. |
I would like to receive the financial reports more quickly. |
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| 75. |
I sometimes cringe and want to hide when my employees are speaking to patients. |
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| 76. |
We get along very nicely without any staff training. |
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| 77. |
Public Relations is an essential part of our marketing. |
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| 78. |
I sometimes experience periods of worry and depression. |
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| 79. |
Most problems between people can be resolved with communication. |
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| 80. |
Most things that claim to help people actually do more harm than good. |
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| 81. |
My practice is dependent on additional external funding for continued survival. |
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| 82. |
I keep graphs of all the key statistics of my practice. |
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| 83. |
We have a very loyal and expanding patient base. |
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| 84. |
The fixed assets inventory is complete and up-to-date. |
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| 85. |
There is excellent coordination of finance, supplies, personnel logistics, etc. in my practice. |
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| 86. |
We apply the principle of quality control to our entire organization. |
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| 87. |
I keep separate records of new patients and repeat patients. |
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| 88. |
The rewards of operating my practice far outweigh the difficulties. |
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| 89. |
A good leader would not hesitate to sacrifice an individual for the good of the group. |
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| 90. |
There isn't anything someone else could tell me that would help me run my practice better. |
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| 91. |
My practice's cash position is better than it was a year ago. |
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| 92. |
Overall, morale in my practice is very high. |
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| 93. |
50% or more of our gross comes from a very small percentage of our patients. |
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| 94. |
I know where the money's going before it gets spent. |
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| 95. |
If we did a survey of our patients, at least 90% of them would say that they were satisfied with what we delivered. |
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| 96. |
I have a statistic which measures the effectiveness of our Quality Control. |
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| 97. |
We get new patients from referrals from existing patients. |
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| 98. |
Someone or something else is responsible for the condition my practice is in. |
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| 99. |
A good executive would rather earn money than borrow it. |
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| 00. |
I continually look for ways to improve myself and my practice. |
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